I’ve left you waiting long enough.
If you have no intention of meeting any time soon, no need to keep reading.
But if you do, I can tell you that you would be in good hands at The Aloft Hotel. At least, that was my experience when I was there recently, helping a client facilitate a few meetings and training programs. Lots of extras and attention to detail, to more than just parking signs.
1. When I arrived each day, the room was set up perfectly. Sounds simple, but rare at many meeting sites.
2. There were extras on the tables like candy and toys. Also rare.
3. The requested screen was missing on the first day. Turns out that this was intentional. The event staff first wanted to see if their big screen television (for which there would be no extra charge), would suit our needs. It didn’t and so the screen (for a fee) was delivered within minutes.
4. An extra table was needed and was brought in quickly. No fuss. No extra charge.
5. A meeting participant needed handouts hole punched. Easy. Done fast and free.
6. Another meeting participant had a blowout on the way in from Charlotte. AAA towed her and her car 70 miles to a nearby tire dealership. While the rest of us got the meeting started, hotel staff stayed in touch with our frazzled traveler and picked her up in their shuttle van as soon as she and AAA arrived in town.
7. Last minute breakfast items were requested. And once again – delivered fast and with no fuss.
8. Lunch was a simple but varied assortment of wraps. With not just chips and cookies but fruit, nuts and yogurt covered pretzels. A special trip had been made to The Fresh Market to take care of vegetarian and vegan requests.
9. A gorgeous fruit platter was delivered in the afternoon.
Plus – there was…
10. Free wireless.
11. Fast wireless – helpful for frequent video clips.
12. An easy speaker plug-in for sound.
13. Easy set up for Webex so participants from New York could participate.
14. Volume controls IN THE ROOM so we could have music when we wanted it and not have to chase someone down to get rid of it when we didn’t.
15. Temperature controls IN THE ROOM, which meant we didn’t freeze!
Mark Sherburne, Stephanie Orlando , Kay Hess, Josh Walters and Caesar Swift are responsible for all the good things described above. Here’s their number( (919- 932-7772) in case you’d like to make arrangements to meet at
The Aloft Hotel.
Do you have a favorite meeting place?
Related Stories
‹
![]()
The Shining of Grimball JewelersYou’ve seen their ads (perhaps one on your computer screen right now). You’ve heard and probably laughed at their ads on WCHL – about bling, the end of the world or the choice of sleeping on the sofa with your golf clubs or in the bed with your wife. Very fun and clever. You may […]
![]()
UPS Stores Do Good BusinessNote: A perfect story for Customer Service Week and an excellent example of Masterful Mistake Management. Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC. That was because owner Chris Derby was there, always as pleasant as a human can be, […]
![]()
Masterful Mistake Management at Sugarland BakeryHow are mistakes handled in your organization? Is there a Mistake Management Plan? One that facilitates masterful mistake management? One that helps you make the best of the way things turn out – including a good return on investment? Kim Duval planned a surprise birthday party for her husband, Bill. It was to be held […]

Small Businesses, Big Changes: Owners Share Local Challenges and Access to ResourcesWith more demand for property and land in Chapel Hill and Carrboro, small businesses are being priced out. This year, during 97-9 the Hill’s annual Forum on The Hill series, FRANK Gallery, The Gathering Place and The Purple Bowl came in to talk about the stages of change they have experienced as a result.

Cameron's Announces Store Closing DateJanuary 12 will be the last day in business for Cameron’s, the eclectic gift shop in Carrboro. The store owners, Wendy Smith and Bridget Pemberton-Smith, announced in November that the store would be closing in early 2019. The sisters took over operations of Cameron’s in 2002. But the store has been a staple of the […]

Longtime Chapel Hill, Carrboro Business Cameron's Closing in 2019Residents and visitors to Chapel Hill and Carrboro will have one more holiday season to peruse the items at Cameron’s for the unique gift or card for birthdays or holidays. The store will be closing in early 2019. Store owners Wendy Smith and Bridget Pemberton-Smith announced Friday morning that the store would be closing after […]

Chapel Hill Chef Opening Roman-Style Pizzeria in CarrboroA pizza restaurant from a renowned local chef is coming to the South Green development in Carrboro. Chef Teddy Diggs will be opening Coronato, a Roman-style pizzeria concept, in the shopping center under development on South Greensboro Street in the spring of 2019. The announcement was made in a release this week. Diggs has most […]

Monterrey Mexican Restaurant Moves Chapel Hill LocationsThe popular Monterrey Mexican Restaurant has moved its Chapel Hill location from Elliot Square on Elliot Road. The restaurant has opened a replacement location at Rams Plaza at the site of the old Bailey’s sports bar, which closed in 2016. There was new signage up for Monterrey with a “Coming Soon” banner at the Rams […]
![]()
DSI Comedy Takes Root On Franklin StreetTwo months after moving to Chapel Hill, DSI Comedy owner Zach Ward says the theater is thriving.
![]()
Basnight Family SecretsAugust is finish-book-manuscript month so instead of posting two brand new articles this month, I’ll be sharing four favorites from the last year and a half. We hit the jackpot again! More best practices and secrets to success – this time from a business that has lasted through the Great Depression, fifteen recessions and fifteen […]
›
Comments on Chapelboro are moderated according to our Community Guidelines