The Department of Motor Vehicles began advancements at the beginning of 2015 to upgrade their system and to decrease wait times in DMV offices.
This work is part of Governor Pat McCrory’s initiatives to improve customer services, according to DMV Commissioner Kelly Thomas. Thomas said it has been his mission to increase the customer satisfaction within the DMV offices.
“Some of those effective changes have been online services and those things citizens can do without coming to a DMV brick-and-mortar office. Example is your driver’s license renewal, a request for a duplicate, you can change your address, update your registration to vote and you can also do vehicle registration,” Thomas said.
Thomas said that the use of an online portal for the DMV has provided 425,000 renewals outside of the on-site offices, which have saved 106,000 hours on location across the state.
“Today, we are finding that 70 percent of folks that come to DMV brick-and-mortar for their driver’s license could’ve done their transaction online,” Thomas said.
By using the online portal, Thomas said you could avoid taking the sign tests and the knowledge tests for those moving from other states. If you don’t have access to internet or online services, some locations have self-service kiosks on-site where you can access the website and avoid waiting to speak with a DMV employee.
You can find out more about the online services offered at the DMV’s website.
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