Hillsborough released its annual balanced scorecard on Monday night. The scorecard is meant to show citizens, town employees and politicians whether or not the town is meeting certain goals.

“It’s a performance measurement tool that the town of Hillsborough uses,” said public analyst and assistant public information officer Jenifer Della Valle. “It really helps in terms of mapping out what our objectives are as an organization and what are some initiatives that we can undertake to start meeting some of these goals.”

The scorecard covers a broad range of topics from town resources to personnel to crime.

Hillsborough met its goals this year on issues such as the percentage of sidewalks in good condition and the percentage of garbage routes completed on schedule.

“This exercise helps you keep the larger picture in mind in terms of what are some aspects that we really need to focus on as an organization to be successful,” she said.

This year the town saw an increase in the number of violent crimes per 1,000 citizens and also did not reach its goal on the percent of stormdrains cleaned.

“There’s always something along the way that kind of allow us to maybe not make as much progress as expected but that’s all useful information,” Della Valle said.

For the complete balanced scorecard click here.

Related Stories
‹
Top Stories of 2025: Vulture Controversy in Hillsborough Drives Ordinance Change and Enforcement Questions
A dispute between neighbors over one person attracting vultures to his property developed into a broader discussion in Orange County about wildlife ordinances and enforcement.
Orange County Public Transportation Piloting Fare-Free Model in 2026
Orange County Public Transportation will be piloting a one-year, fare-free model for its fixed-route transit services beginning Jan. 2, 2026. The Orange County Board of Commissioners approved the move at its Dec. 9 meeting. In a press release, the county government hailed the move as “an important step in testing strategies to expand mobility, promote […]
Orange County Communities to Interrupt Services for December Holidays (2025)
Communities around Orange County will interrupt their normal service schedules during the upcoming winter holidays. Here’s what customers can expect: Town of Chapel Hill Town of Chapel Hill government offices will be closed from Wednesday, Dec. 24 through Friday, Dec. 26. Residential trash collection will not be affected. Yard trimmings will not be collected on […]
Top Stories of 2025: Flash Flooding From Tropical Storm Chantal Damages Region, Changes Lives
Perhaps no singular event influenced the Orange County community's experience in 2025 more than Tropical Storm Chantal's floods in July.
Hillsborough: BRIC Settlement, Holiday Events, Solstice Walk
Hillsborough Mayor Mark Bell spoke with 97.9 The Hill's Andrew Stuckey on Tuesday, December 16, discussing town news and events. He discussed the ongoing saga around BRIC funding for local communities, including Hillsborough. He also talked about some recent holiday events, the upcoming Solstice Lantern Walk, and more.
Orange County Sheriff's Office Details String of Break-Ins, Larceny Charges Against 2 Teenagers
The Orange County Sheriff's Office formally announced criminal charges against a pair of 18-year-olds for a string of break-ins in November.
Orange County Board Makes CITEL Deal Official, Offers Tax Incentives
The Orange County Board of Commissioners passed an agreement with CITEL to move its American manufacturing operations to Hillsborough.
Hillsborough: Chantal Recovery, ICE in the Triangle, and Holiday Events
Hillsborough Mayor Mark Bell discusses an upcoming town board meeting, ongoing storm recovery, and future holiday events.
French Manufacturer Shares Plans to Relocate U.S. Operations to Hillsborough
Gov. Josh Stein’s office shared the French manufacturing company CITEL is planning on relocating its U.S. business to Hillsborough and will invest $12.5 million in the project.
Thanksgiving Holiday to Affect Local Government Services in Orange County (2025)
Thanksgiving will fall on Thursday, November 27 this year, and the holiday will affect several local government services around the Orange County community. Here’s a rundown of what residents can expect: Town of Chapel Hill Thursday, November 27 and Friday, November 28 are both town holidays. Residential trash collection will not be affected. However, there […]
›