Welcome Miami Fans
Two young men in red t-shirts walked into a local drug store. A woman in a light blue t-shirt said to them, “Are you from Louisville?” The red-clad ones said “Yes” with a tad of an “Uh-oh” in...
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UPS Stores Do Good Business
Posted by Jan Bolick | Oct 5, 2011 | Uncategorized
Note: A perfect story for Customer Service Week and an excellent example of Masterful Mistake Management. Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC....
Read MoreAICPA Shows Signs of Good Business
Posted by Jan Bolick | Sep 21, 2011 | Uncategorized
You can find signs of good business long before walking into the North Carolina AICPA office (American Institute of Certified Public Accountants) which opened five years ago. In the parking lot, there are signs that reserve...
Read MoreWelcome UVA Fans
Posted by Jan Bolick | Sep 14, 2011 | Uncategorized
The Wahoos or Cavaliers from the University of Virginia will be here this weekend. Let’s greet them with a warm “Welcome to Carolina”. If you run a business in town, ask your staff members to do the same. For more on this, see...
Read MoreWelcome Rutgers Fans
Posted by Jan Bolick | Sep 7, 2011 | Uncategorized
If you’ve been waiting for a knight in shining armor, your wait will be over in days – as long as scarlet is okay. The Scarlet Knights from Rutgers University will be here this weekend. Let’s greet them with a warm “Welcome to...
Read MoreWelcome to Notre Dame
Posted by Jan Bolick | Aug 31, 2011 | Uncategorized
Click here to listen, read below, or both! A few years ago, Art, Ryan and I went to South Bend, Indiana for the Carolina/ Notre Dame game. When we checked into our hotel, the desk clerk said, “Welcome to Notre...
Read MoreGrab This Opportunity to Boost Business
Posted by Jan Bolick | Aug 26, 2011 | Uncategorized
Carolina’s opening football game is just a week away. Does your business have a game plan for game day? If you aren’t a Carolina fan and/or not a football fan, I urge you to adopt that old reminder about what to do when in...
Read More10 Reminders from Favorite Pups
Posted by Jan Bolick | Aug 23, 2011 | Uncategorized
Have you invited everyone to bring their dogs to work on Friday in celebration of National Dog Day? Will you post photos of all office pups on the National Dog Day Facebook page? Will you be watching Lassie re-runs while you...
Read MoreMasterful Mistake Management at Sugarland Bakery
Posted by Jan Bolick | Aug 16, 2011 | Uncategorized
How are mistakes handled in your organization? Is there a Mistake Management Plan? One that facilitates masterful mistake management? One that helps you make the best of the way things turn out – including a good return...
Read MoreMasterful Mistake Management at Four Corners
Posted by Jan Bolick | Aug 10, 2011 | Uncategorized
Every organization needs a mistake management plan – preferably one that fosters MASTERFUL mistake management. It’s a must for doing good business. That’s because as hard as we may try to avoid making mistakes, we all...
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