Jan Bolick

Good Things about Chapelboro Business

Have you had a chance to think about the questions posed in 2020 Business?   A few of them focused on the good things about doing business in Chapelboro. For this week, let’s make the question read: “When it comes to doing business in Chapelboro, for what are you especially thankful?”   The first thing that comes to my mind is the generosity of Chapelboro businesses – their willingness to help each other, individual community members and the community as a whole.  And this week, I’m particularly thankful to all the businesses who are generously helping the effort to Blanket Orange County.  Seven businesses are giving their time, space and energy by serving as official drop off locations for new or gently used blankets to be given to the homeless in Orange County.  They are:    · Aloft Hotel  · Chapel  Hill – Carrboro YMCA · Chamber of Commerce · H2Only Cleaners · Orange County Visitor’s Bureau · UNC Wellness Center  · UPS Stores  In addition: · A Southern Season is leading its own internal mini-drive – passing out information and setting up a collection box for employees. · Homewatch Caregivers of the Triangle  donated 40 brand new blankets on behalf of clients, employees and friends ·  State Farm Insurance passed the word to their clients and friends:   “Please share a new or gently used blanket – feel free to drop...

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2020 Business

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Lessons from Eve Carson

One week from today, 2,000 plus runners and walkers will gather in McCorkle Place to participate in the 4th Annual Eve Carson Memorial 5K.  If you haven’t already done so, now is a good time to sign up to participate in or support the event (see links below).  And it’s also a good time to re-visit and learn from the many lessons Eve left behind.  Lessons or reminders for business and for life. Eve Carson was President of her high school in Athens, Georgia. She was valedictorian of her class. She went to UNC Chapel Hill as a Morehead Scholar, was Phi Beta Kappa and selected as a North Carolina Fellow.  She spent her summers studying and volunteering in Wyoming, Ecuador and Egypt. She was President of the Student Body during her senior year. She always had time for people. Loved to have dance parties. Looked for the good in everything and everyone. Fun, fun loving and loved by so many. With all of these (plus many more) activities, she still had a 3.9 GPA and was scheduled to graduate in May 2008 with highest distinction in biology and political science. Two months prior to graduation, she was gunned down in what police called a random act of violence. Thousands of people attended candlelit vigils. Thousands attended a memorial service in the Dean E. Smith Center. Both men’s and...

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Great Chapelboro Bosses

It’s tough to be a boss.  So today is a great time to thank those who have taken on the challenge. It’s tougher to be a good boss.  And any good one will always be working to get better.  One  way to get better is to observe other bosses. So – let’s celebrate National Boss Day (today), by thanking and learning from some great Chapelboro bosses.  What makes these bosses great?   It seems to be about…well…read these eight stories and see what you think.   1.  Ray Austin – former manager of Western Auto. In just two words, Ray Austin sent a strong career lesson to 15 year old Mick Mixon. It’s a message all bosses need to hear. Read and listen to Mick in Kudos to Ray Austin .   2.  Chancellor William Aycock – Chancellor at Carolina  from 1957-1964.   Chancellor Aycock commanded great respect.  Find out how  in: Kudos to Chancellor Bill Aycock   3.  Michael Barefoot – founder of A Southern Season. What happens when people fail at A Southern Season?  Find out in Kudos to Michael Barefoot. 4.  Basnight Sons & Daughter – Owners of S.H. Basnight & Sons. SH Basnight & Sons was founded 87 years ago by Stein Basnight and is now run by two of his grandchildren, Jesse Basnight Jr and Terry Hamlet.  Their secrets to success?  Eight great ones are revealed in...

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Welcome Miami Fans

Two young men in red t-shirts walked into a local drug store.  A woman in a light blue t-shirt said to them, “Are you from Louisville?”  The red-clad ones said “Yes” with a tad of an “Uh-oh” in their voices.    The woman’s response, “Welcome to Carolina”.  The young men smiled and stopped to chat about how excited they were when they saw Carolina on their schedule this year. A nice interchange. Did it substantially change their visit to Carolina?   Perhaps not.  But just imagine if these visitors heard and saw that welcome message frequently during their visit. That’s what happens at Notre Dame. Let’s greet Miami fans with a warm “Welcome to Carolina”. Let’s post these signs in doors and windows:  For an added touch, prepare your staff with tidbits like: The University of Miami is in Coral Gables, Florida. Their colors are orange and green. They are the Miami Hurricanes. A welcome sign, a verbal welcome, a bit of background info to show we care. Such small gestures that involve little to no cost but have great meaning. And of course, let’s show support for the home team with signs like these. Good for your business. Good for our town. What do you do in preparation for game day? Need ideas?  See:  Grab This Opportunity to Boost Business Printable Signs Below. For best results: set “Preferences” to “landscape”....

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UPS Stores Do Good Business

Note: A perfect story for Customer Service Week and an excellent example of Masterful Mistake Management. Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC. That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget. And then there was that Saturday in December. There were three lines. At least three people in each. Their arms loaded with packages. Behind the counter were three workers. Chris was nowhere in sight. I chose a line and once I shushed the nagging naysayer sitting on my shoulder telling me to leave and come back another time, I realized that both customers and workers were smiling and having a good time. Chatting about this and that but still getting work done and moving the lines along. All of the sudden, someone said, “It’s snowing!” You would’ve thought we were a bunch of kindergarteners. Which reminds me –over in the corner sat a table where kids can draw and color while their parents handle business. When it was my turn, a young woman named Liz took care of me and my packages. Before leaving, I asked her about Chris and she said he...

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The Social Media Revolution

93% of marketers use social media for business. That stat is from this video:   “The Social Media Revolution”. Have you seen it? If not, I encourage you to watch it (below). If you’ve already seen it,  you probably want to see it again. The  video is summed up by this quote: We don’t  have a choice on whether we DO social media. The question is how well we DO it. Erik Qualman Do you use social media for business? Has it helped you do more business and/or do it better? Any success stories to share? Any suggestions for Chapelboro businesses on how to get help with social media strategy and...

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AICPA Shows Signs of Good Business

You can find signs of good business long before walking into the North Carolina AICPA office (American Institute of Certified Public Accountants) which opened five years ago. In the parking lot, there are signs that reserve spaces to recognize and reinforce green driving.   Plus signs to reserve spaces for expectant mothers.  And out on the newsrack, in the September issue of Carolina Parent Magazine, you can find AICPA listed as one of 50 Family Friendly Companies in North Carolina*. Family friendly programs at AICPA include flexible work arrangements with flextime, compressed workweeks, part-time employment with and without benefits, and telecommuting options. They also offer paternity and maternity leave for parents, private space for nursing mothers, adoption benefits, and a dedicated internal website for new parents. From the Carolina Parent website: “…family-friendly companies know employee satisfaction has a direct impact on a company’s bottom line. Companies that strive for a family-friendly culture…are rewarded with low turnover and loyal employees who are committed to the company’s success.” Simply said, family friendly is good business.  By taking good care of these 400 employees, AICPA makes it easier for employees to take care of their 370,000 members which are scattered across 127 countries. By the way – if you are in the job market, you may be interested to know that AICPA is looking for 27 talented (and very lucky) people to...

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Welcome UVA Fans

The Wahoos or Cavaliers  from the University of Virginia will be here this weekend. Let’s greet them with a warm “Welcome to Carolina”. If you run a business in town, ask your staff members to do the same.  For more on this, see Welcome to Notre Dame. For an added touch,prepare your staff with tidbits like:   UVA is in Charlottesville, Virginia. Their colors are dark blue and orange. They are the Virginia Cavaliers. They also call themselves the Wahoos.  A good question to ask them would be “What is a Wahoo?”  Here are a two articles in case you’d like to do a bit of advance research.    Being a Wahoo and What is a Wahoo? Post signs like these on doors, windows and on tables or counters. A welcome sign, a verbal welcome, a bit of background info to show we care.   Such small gestures that involve little to no cost but have great meaning. And of course, I also encourage you to show your support for the home team with signs like these. Good for your business. Good for our town. If that’s not reason enough for you… last year, a carload of fans drove in from Virginia, saw two restaurants across from each other and chose the one with a sign on the door that said, “Welcome Virginia Tech fans”.  They said to the manager who...

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Continue While Remembering

On Wednesday, September 12, 2001, Ms. Hall, a 6th grade Social Studies teacher at Phillips Middle School, gave her students an assignment:   Pretend to be the President of the United States and write a letter to America. It was a brilliant assignment – a wonderful way to help these eleven year olds (and their parents) think about, talk about and attempt to understand the events of the previous day and what they meant to us – as individuals, as families and as a country. Here is the letter my son wrote that day. Dear America, As you have, I have been watching the news feeling so sad and so angry. Much has been said of bombing them right back. However, we do not want to provoke the Afghanistan people to bounce back and hit us. As well, we do not want to start a war between the US haters and us. However, we would win, it would come with loss of both our barracks as well as theirs. Right now we just need to bump up security in all places, especially in airports as well as in our very own households. This is not to make you scared, but to make you aware and ready. Now we also have to mourn for the victims, their families and friends. A nation so great, humbleness can do nothing in this case...

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