By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • Signs of Good Business at The Aloft Hotel

    July 6, 2011 at 12:11 pm

    This sign caught my eye over at the Aloft Hotel when they opened back in the fall.  I was reminded of it today when I went over there for a meeting. There are actually four of these green signs, reserving four spaces outside the hotel.    Non-hybrid vehicles are directed to a parking deck, so this […]

  • Great Expectations at the Dean Dome

    June 23, 2011 at 12:11 pm

    Most Carolina basketball fans have great expectations each time they enter the Dean Dome, but most probably don’t know that expectations were high long before hoops and basketballs came near the place. On the very first day of construction on the Dean E. Smith Center back in 1982, when all you could see was sea […]

  • Basnight Family Secrets

    June 17, 2011 at 12:11 pm

    We hit the jackpot again! More best practices and secrets to success – this time from a business that has lasted through the Great Depression, fifteen recessions and fifteen United States Presidents. In 1924, Stein Basnight, a graduate of UNC, opened S. H. Basnight Hardware. He traveled around the state, pulling a trailer full of […]

  • Fitch Family Secrets – Revised 6/17

    June 9, 2011 at 12:11 pm

    Note:  Since original pub date, I got the chance to speak with two of the 4th generation Fitch Lumber owners.  See additions in green. What better place to learn about best practices and secrets to success than a business that has lasted through two panics, two depressions, sixteen recessions and nineteen United States Presidents. That’s […]

  • The Unexpected at Whole Foods

    June 1, 2011 at 12:11 pm

    When I saw this sign (actually two of them) in front of Whole Foods, I smiled and thought, “Wow!  How cool!”  It was the last thing I would have expected when I was expecting.  It’s a good thing I’m not because both spaces were occupied. When checking out, I asked the cashier about it.  He […]

  • The Heaven & Hell of Making Things Right

    May 25, 2011 at 12:11 pm

    There’s been a bit of buzz about Making Things Right at UNC. Several people wrote to say thanks for the memories.  Some thought it was a bunch of froof and fluff.  I mean after all – what was the big deal about being left out of the program and not getting a diploma on graduation day?!!!   […]

  • We have to stop meeting like this

    May 23, 2011 at 3:18 pm

    Do you attend a lot of meetings?  Are they productive, a waste of time or somewhere in between?  Will you participate in our survey about meetings?  I’ll share the results in a later post.  Link to survey.

  • Leaner, Meaner, Keener & Greener

    May 18, 2011 at 4:36 pm

    Got any idea how many people ride their bikes to work in Chapelboro?    I don’t.  But I do know that Ride Your Bike to Work Week (this week) and Ride Your Bike to Work Day (Friday) is a good way to nudge more in that direction. Lots of local activities left this week including […]

  • Making Things Right at UNC

    May 10, 2011 at 5:55 pm

    This weekend’s graduation ceremonies reminded me of  a story from recent history – an example of the university doing not just good, but great business.   Three light blue gowned graduates from the class of 1997 sat through the long ceremony in Kenan Stadium, leafing through the program to occupy time.  One by one, each […]

  • Congressman David Price on Lessons from Mom

    May 6, 2011 at 11:49 am

    What lessons did you learn from your mother that have helped you in your business or career?   As part of the Lessons from Mom series, I’d like to share an excerpt from  a Business Class interview with United States Congressman David Price, during which he answered that same question. Congressman Price said: “My mother […]

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