By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • Continue While Remembering

    September 11, 2011 at 12:11 pm

    On Wednesday, September 12, 2001, Ms. Hall, a 6th grade Social Studies teacher at Phillips Middle School, gave her students an assignment:   Pretend to be the President of the United States and write a letter to America. It was a brilliant assignment – a wonderful way to help these eleven year olds (and their parents) […]

  • Welcome Rutgers Fans

    September 7, 2011 at 12:11 pm

    If you’ve been waiting for a knight in shining armor, your wait will be over in days – as long as scarlet is okay. The Scarlet Knights from Rutgers University will be here this weekend. Let’s greet them with a warm “Welcome to Carolina”. If you run a business in town, ask your staff members […]

  • Welcome to Notre Dame

    August 31, 2011 at 12:11 pm

    Click here to listen, read below, or both! A few years ago,  Art, Ryan and I went to South Bend, Indiana for the Carolina/ Notre Dame game.   When we checked into our hotel, the desk clerk said, “Welcome to Notre Dame”.   We went out to eat and the hostess said, ” Welcome to […]

  • Grab This Opportunity to Boost Business

    August 26, 2011 at 10:11 pm

    Carolina’s opening football game is just a week away.  Does your business have a  game plan for game day?   If you aren’t a Carolina fan and/or not a football fan, I urge you to adopt that old reminder about what to do when in Rome. In other words – don’t miss this built in opportunity […]

  • 10 Reminders from Favorite Pups

    August 23, 2011 at 12:11 pm

    Have you invited everyone to bring their dogs to work on Friday in celebration of National Dog Day?  Will you post photos of all office pups on the National Dog Day Facebook page? Will you be watching Lassie re-runs  while you serve up a hot dog luncheon buffet? Will you put a big bowl of […]

  • Masterful Mistake Management at Sugarland Bakery

    August 16, 2011 at 12:11 pm

    How are mistakes handled in your organization? Is there a Mistake Management Plan?  One that facilitates masterful mistake management?    One that helps you make the best of the way things turn out – including a good return on investment? Kim Duval planned a surprise birthday party for her husband, Bill. It was to be held […]

  • Masterful Mistake Management at Four Corners

    August 10, 2011 at 12:11 pm

    Every organization needs a mistake management plan – preferably one that fosters MASTERFUL mistake management.   It’s a must for doing good business. That’s because as hard as we may try to avoid making mistakes, we all make them from time to time. And what happens after that is critical to our success.  If you aren’t sure […]

  • Wisdom from Wooden & Withers

    August 1, 2011 at 12:11 pm

     During his statement to the press on Friday afternoon,  Carolina’s newly appointed Interim Head Football Coach, Everett Withers, referred to a quote which he said had hung on his wall for a couple of years:    Things turn out best for the people who make the best of the way things turn out. John Wooden […]

  • Good Business at The Flying Burrito

    July 21, 2011 at 12:11 am

    Lemons-to-lemonade stories can be powerful leadership tools, which is one reason I love sharing them with people.   Some people roll their eyes at them though.  That is – until something in their life goes sour and then man oh man are they glad to remember about that story they heard.    So I hope you […]

  • Meet Me at The Aloft Hotel

    July 13, 2011 at 12:11 pm

    I’ve left you waiting long enough.   I recently wrote about parking and then led you on by promising more.   If you have no intention of meeting any time soon, no need to keep reading.   But if you do, I can tell you that you would be in good hands at The Aloft […]

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