By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • If you were CEO…

    November 30, 2011 at 1:11 pm

    Whether you own a business, run a business, work in a business or shop in Chapelboro businesses… What do you like about doing business in Chapelboro? What do you wish were different?  You might think of it this way – compared to other cities or towns in which you have lived or done business, what […]

  • Good Things about Chapelboro Business

    November 23, 2011 at 1:11 pm

    Have you had a chance to think about the questions posed in 2020 Business?   A few of them focused on the good things about doing business in Chapelboro. For this week, let’s make the question read: “When it comes to doing business in Chapelboro, for what are you especially thankful?”   The first thing that comes […]

  • 2020 Business

    November 18, 2011 at 1:11 am

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  • Lessons from Eve Carson

    November 12, 2011 at 1:11 pm

    One week from today, 2,000 plus runners and walkers will gather in McCorkle Place to participate in the 4th Annual Eve Carson Memorial 5K.  If you haven’t already done so, now is a good time to sign up to participate in or support the event (see links below).  And it’s also a good time to […]

  • Great Chapelboro Bosses

    October 17, 2011 at 10:11 am

    It’s tough to be a boss.  So today is a great time to thank those who have taken on the challenge. It’s tougher to be a good boss.  And any good one will always be working to get better.  One  way to get better is to observe other bosses. So – let’s celebrate National Boss […]

  • Welcome Miami Fans

    October 11, 2011 at 12:11 am

    Two young men in red t-shirts walked into a local drug store.  A woman in a light blue t-shirt said to them, “Are you from Louisville?”  The red-clad ones said “Yes” with a tad of an “Uh-oh” in their voices.    The woman’s response, “Welcome to Carolina”.  The young men smiled and stopped to chat about […]

  • UPS Stores Do Good Business

    October 5, 2011 at 12:11 pm

    Note: A perfect story for Customer Service Week and an excellent example of Masterful Mistake Management. Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC. That was because owner Chris Derby was there, always as pleasant as a human can be, […]

  • The Social Media Revolution

    September 28, 2011 at 12:11 pm

    93% of marketers use social media for business. That stat is from this video:   “The Social Media Revolution”. Have you seen it? If not, I encourage you to watch it (below). If you’ve already seen it,  you probably want to see it again. The  video is summed up by this quote: We don’t  have […]

  • AICPA Shows Signs of Good Business

    September 21, 2011 at 12:11 pm

    You can find signs of good business long before walking into the North Carolina AICPA office (American Institute of Certified Public Accountants) which opened five years ago. In the parking lot, there are signs that reserve spaces to recognize and reinforce green driving.   Plus signs to reserve spaces for expectant mothers.  And out on […]

  • Welcome UVA Fans

    September 14, 2011 at 12:11 pm

    The Wahoos or Cavaliers  from the University of Virginia will be here this weekend. Let’s greet them with a warm “Welcome to Carolina”. If you run a business in town, ask your staff members to do the same.  For more on this, see Welcome to Notre Dame. For an added touch,prepare your staff with tidbits […]

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