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Jan Bolick

If you were CEO…

Whether you own a business, run a business, work in a business or shop in Chapelboro businesses… What do you like about doing business in Chapelboro? What do you wish were different?  You might think of it this way – compared to other cities or towns in which you have lived or done business, what is missing in Chapelboro?  And finally – if you were CEO of the Chapelboro business community, what would you do to make Chapelboro a better place to do business – while also making it a better place to live, work and play? Your answers to such questions could provide material for us to discuss in future “Good Business” articles and a forum for collective improvement. Such input could also make a significant difference in the plan for Chapel Hill’s future.  The development of that plan is underway right now.  You may have heard about Vision 2020 – a process that started in September.  The next meeting will be Thursday, December 1, from 4:30 a.m. to 6:30 p.m. Frank Porter Graham Elementary School (101 Smith Level Road).  The agenda for this meeting includes the start of setting goals and strategies to support various vision statements that have been created.   I hope you will join in the discussion.  You can do so in a number of ways. Attend the December 1 meeting. Visit  www.chapelhill2020.org  or...

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Good Things about Chapelboro Business

Have you had a chance to think about the questions posed in 2020 Business?   A few of them focused on the good things about doing business in Chapelboro. For this week, let’s make the question read: “When it comes to doing business in Chapelboro, for what are you especially thankful?”   The first thing that comes to my mind is the generosity of Chapelboro businesses – their willingness to help each other, individual community members and the community as a whole.  And this week, I’m particularly thankful to all the businesses who are generously helping the effort to Blanket Orange County.  Seven businesses are giving their time, space and energy by serving as official drop off locations for new or gently used blankets to be given to the homeless in Orange County.  They are:    · Aloft Hotel  · Chapel  Hill – Carrboro YMCA · Chamber of Commerce · H2Only Cleaners · Orange County Visitor’s Bureau · UNC Wellness Center  · UPS Stores  In addition: · A Southern Season is leading its own internal mini-drive – passing out information and setting up a collection box for employees. · Homewatch Caregivers of the Triangle  donated 40 brand new blankets on behalf of clients, employees and friends ·  State Farm Insurance passed the word to their clients and friends:   “Please share a new or gently used blanket – feel free to drop...

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2020 Business

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Lessons from Eve Carson

One week from today, 2,000 plus runners and walkers will gather in McCorkle Place to participate in the 4th Annual Eve Carson Memorial 5K.  If you haven’t already done so, now is a good time to sign up to participate in or support the event (see links below).  And it’s also a good time to re-visit and learn from the many lessons Eve left behind.  Lessons or reminders for business and for life. Eve Carson was President of her high school in Athens, Georgia. She was valedictorian of her class. She went to UNC Chapel Hill as a Morehead...

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Great Chapelboro Bosses

It’s tough to be a boss.  So today is a great time to thank those who have taken on the challenge. It’s tougher to be a good boss.  And any good one will always be working to get better.  One  way to get better is to observe other bosses. So – let’s celebrate National Boss Day (today), by thanking and learning from some great Chapelboro bosses.  What makes these bosses great?   It seems to be about…well…read these eight stories and see what you think.   1.  Ray Austin – former manager of Western Auto. In just two words, Ray Austin sent a strong career lesson to 15 year old Mick Mixon. It’s a message all bosses need to hear. Read and listen to Mick in Kudos to Ray Austin .   2.  Chancellor William Aycock – Chancellor at Carolina  from 1957-1964.   Chancellor Aycock commanded great respect.  Find out how  in: Kudos to Chancellor Bill Aycock   3.  Michael Barefoot – founder of A Southern Season. What happens when people fail at A Southern Season?  Find out in Kudos to Michael Barefoot. 4.  Basnight Sons & Daughter – Owners of S.H. Basnight & Sons. SH Basnight & Sons was founded 87 years ago by Stein Basnight and is now run by two of his grandchildren, Jesse Basnight Jr and Terry Hamlet.  Their secrets to success?  Eight great ones are revealed in...

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Welcome Miami Fans

Two young men in red t-shirts walked into a local drug store.  A woman in a light blue t-shirt said to them, “Are you from Louisville?”  The red-clad ones said “Yes” with a tad of an “Uh-oh” in their voices.    The woman’s response, “Welcome to Carolina”.  The young men smiled and stopped to chat about how excited they were when they saw Carolina on their schedule this year. A nice interchange. Did it substantially change their visit to Carolina?   Perhaps not.  But just imagine if these visitors heard and saw that welcome message frequently during their visit. That’s what...

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UPS Stores Do Good Business

Note: A perfect story for Customer Service Week and an excellent example of Masterful Mistake Management. Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC. That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget. And then there was that Saturday in December. There were three lines. At least three people in each. Their arms loaded with packages....

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The Social Media Revolution

93% of marketers use social media for business. That stat is from this video:   “The Social Media Revolution”. Have you seen it? If not, I encourage you to watch it (below). If you’ve already seen it,  you probably want to see it again. The  video is summed up by this quote: We don’t  have a choice on whether we DO social media. The question is how well we DO it. Erik Qualman Do you use social media for business? Has it helped you do more business and/or do it better? Any success stories to share? Any suggestions for Chapelboro businesses on how to get help with social media strategy and...

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AICPA Shows Signs of Good Business

You can find signs of good business long before walking into the North Carolina AICPA office (American Institute of Certified Public Accountants) which opened five years ago. In the parking lot, there are signs that reserve spaces to recognize and reinforce green driving.   Plus signs to reserve spaces for expectant mothers.  And out on the newsrack, in the September issue of Carolina Parent Magazine, you can find AICPA listed as one of 50 Family Friendly Companies in North Carolina*. Family friendly programs at AICPA include flexible work arrangements with flextime, compressed workweeks, part-time employment with and without benefits,...

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Welcome UVA Fans

The Wahoos or Cavaliers  from the University of Virginia will be here this weekend. Let’s greet them with a warm “Welcome to Carolina”. If you run a business in town, ask your staff members to do the same.  For more on this, see Welcome to Notre Dame. For an added touch,prepare your staff with tidbits like:   UVA is in Charlottesville, Virginia. Their colors are dark blue and orange. They are the Virginia Cavaliers. They also call themselves the Wahoos.  A good question to ask them would be “What is a Wahoo?”  Here are a two articles in case...

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