By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • Do a Grouch a Favor

    February 15, 2012 at 12:00 pm

    One of my favorite days to celebrate and promote is Do a Grouch a Favor Day.  Yes – there really is such a thing.  And it’s tomorrow. I’ve always wondered why the creators of this occasion chose February 16 as the date to celebrate.  Is it because more people are grouchy two days after Valentine’s […]

  • Happy Duke-Carolina Day

    February 8, 2012 at 12:00 pm

    Some treat it like a national holiday.  Meetings get cancelled.  People head home early.  Traditions abound. One of my traditions for Duke-Carolina Day is to re-visit the story of that especially famous game back in 1974.  Not just because it’s famous, but also because of its benefit for people in business who are frequently faced […]

  • The Power of a Mosquito

    February 1, 2012 at 12:00 pm

    The Chapel Hill 2020 process is flying by with discussions, workshops, presentations, report out sessions packed onto the calendar.  All focused on developing a plan for an even better Chapel Hill.   I’ve had the pleasure of co-facilitating one of the theme groups  with Gary Saleeby & Marlene Rifkin.  Through much discussion, the group has […]

  • Furniture & More For Less

    January 25, 2012 at 12:12 pm

    Just because your budget has been cut, doesn’t mean you can’t get what you need to operate your business and maybe even grow revenue so that your budget won’t be so tight in the future. That is – IF you know about UNC Surplus.       UNC Surplus is like a gigantic yard sale […]

  • Lessons from Ben & Jerry's

    January 19, 2012 at 12:00 pm

    “The greatest mistake you can make is to be continually fearing you will make one.” Elbert Hubbard Did you celebrate with Jerry last week? In case you missed the scoop, he was in town (that’s him, THE Jerry of Ben & Jerry’s, on the right) to celebrate the grand re-opening of Ben & Jerry’s Ice […]

  • Rich Wives and Golden Geese

    January 15, 2012 at 12:00 pm

    Chapelboro reader, Julie Budd from Budd Marketing in Burlington, was driving down the road and saw a man at the intersection of I-40 and Highway 68. He was holding a sign that in her words, “made me chuckle”. It also reminded her of a recent article and request for fun and interesting signs ( See: […]

  • Fire Department Shows Signs of Good Business

    January 6, 2012 at 12:00 pm

    Like many of us, the Chapel Hill Fire Department puts up a wreath as part of their holiday décor.  For the past ten years, theirs has included a sign which shows many signs of good business.    Chief Deputy Matt Lawrence is in charge of the “Keep the Wreath Green” campaign designed to remind citizens of […]

  • Five Favorite Signs from 2011

    December 31, 2011 at 11:30 am

    Stop.    Do Not Enter.   One Way.   Dead End.   No Parking.   No Trespassing. Do not disturb.   Cash Only.   No refunds.   So many signs.  Most of them negative.   Limiting.   Restrictive. Reminds me of that song from the early 70′s by Five Man Electrical Band:  Sign, sign, everywhere a sign […]

  • Traditions

    December 20, 2011 at 1:00 pm

    There are all kinds of traditions at all times of the year. Whether it’s the tradition of having pizza on deadline night.  Or quarterly team bowling tournaments.  Or annual office clean outs.   Traditions can be powerful.   Reassuring.   Grounding.   Bonding.   The holidays are especially full of traditions.   And sometimes they […]

  • Simple Question. New Ending.

    December 7, 2011 at 1:11 pm

    Tis the season for strategic planning and holiday cooking – a perfect time to share this story as a reminder that a simple question can change the way we do business. Or the way we cook a ham. A year or so ago, Terry Hamlet, President of S.H. Basnight & Sons, and I were working […]