By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • Welcome to Notre Dame

    August 29, 2012 at 11:00 am

    Time for football.  Hope you will join me in this walk down memory lane and then keep walking with me to help create cool new memories for Chapelboro visitors. *** A few years ago,  Art, Ryan and I went to South Bend, Indiana for the Carolina/ Notre Dame game.   When we checked into our […]

  • Great Expectations at the Dean Dome

    August 22, 2012 at 8:23 am

    August is finish-book-manuscript month so instead of posting two brand new articles this month, I’ll be sharing four favorites from the last year and a half. Most Carolina basketball fans have great expectations each time they enter the Dean Dome, but most probably don’t know that expectations were high long before hoops and basketballs came […]

  • Fitch Family Secrets

    August 15, 2012 at 7:58 pm

    August is finish-book-manuscript month so instead of posting two brand new articles this month, I’ll be sharing four favorites from the last year and a half. Note:  Since original pub date, I got the chance to speak with two of the 4th generation Fitch Lumber owners.  See additions in green. What better place to learn […]

  • Basnight Family Secrets

    August 9, 2012 at 9:47 pm

    August is finish-book-manuscript month so instead of posting two brand new articles this month, I’ll be sharing four favorites from the last year and a half. We hit the jackpot again! More best practices and secrets to success – this time from a business that has lasted through the Great Depression, fifteen recessions and fifteen […]

  • Secrets of Success from Blackman & Sloop

    July 25, 2012 at 10:07 am

    Are you familiar with Blackman & Sloop, CPAs, P.A.? It’s an accounting firm in town.  They have a nice office over in The Exchange at Meadowmont.   They’ve been around for almost forty years; and now have about forty people on the staff working with clients across the state. If your business isn’t celebrating that […]

  • Experience Junkies in Business

    July 13, 2012 at 10:00 pm

    It’s true what KIit  FitzSimons said in his article Climb It Control. I have taken a Fifth Ape class.  Yes – right there in the  Forest Theatre, I ran and skipped and jumped up and down and across.  And after at least twenty tries, succeeded in jumping off a wall and landing on a 2 […]

  • Mess in the Middle

    June 27, 2012 at 7:09 pm

    Do people ever tell you they are too busy to go to meetings or training programs? We had a lot of both at the Village Companies* and yes – people complained.  I mean really – how were people supposed to make their goals if they had to spend lots of time  attending classes and meetings, […]

  • The Power of a Smile

    June 13, 2012 at 6:30 pm

    According to Business Class surveys, a smile is among the top 10 things customers want. A smile.  We can make customers happy by giving them a smile. So simple. The cost – $0. Wow. And there’s more. The person who smiles benefits as well.  From a better day to improved health, relationships, reputation; a longer […]

  • Tips from Mayor Bloomberg

    May 16, 2012 at 5:00 pm

    What a beautiful day and a beautiful graduation ceremony in Kenan Stadium on Sunday.                         Congratulations to all involved

  • Business Lessons from Our Moms

    May 10, 2012 at 7:00 pm

    What lessons did you learn from your Mom that have helped you do good business? Here are a few that come to mind. 1. Take care of yourself. 2. Be nice. 3. Mind your manners. 4. Pick up after yourself. 5. Be respectful. 6. Be generous with support and encouragement. 7. Use resources wisely. 8. […]

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