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By Jan Bolick Jan Bolick is Founder and President of Business Class Inc which specializes in working with leaders to build positive, productive, results oriented service culture.
  • On Making a Difference – Today, Tomorrow & Beyond

    November 5, 2012 at 3:28 pm

    My heart goes out to everyone in the path of Hurricane Sandy – for the loss and for the physical, mental and emotional toll of the tedious clean up, recovery and re-building process ahead.    The outpouring of support  has been inspiring – assistance in the form of  hours, goods, services and dollars – $2 […]

  • Trick or Treat

    October 31, 2012 at 4:09 am

    Have you ever gone trick or treating up and down Franklin Street?  Or through University Mall, Eastgate Shopping Center or Carr Mill Mall?  Do you always get treats?  I don’t.   I was headed out of town last weekend to celebrate my sister’s 60 birthday. Her present was all ready to go but I wanted […]

  • Halloween's in Sight

    October 24, 2012 at 2:31 am

    Look around every corner.. .

  • Happy Boss Day to Chapelboro Bosses

    October 16, 2012 at 7:00 pm

    It’s tough to be a boss.  Today is a good time to thank those who have taken on the challenge. So – Happy Boss Day - to all Chapelboro bosses. It’s  also a good day for bosses to remind themselves of the duty they  have  to work at becoming better bosses. A good way to do […]

  • It's National Kick Butt Day

    October 10, 2012 at 10:30 pm

    Thursday, October 11 is National Kick Butt Day. How will you celebrate? Some things to consider… What would really help your organization most right now? More clients? Fewer receivables?

  • The Five B's

    October 4, 2012 at 10:09 pm

    Sorry I didn’t get this posted before the debate last night. Last Thursday night, Wilson White received the Outstanding Recent Graduate Award from UNC’s School of Law.  After graduating from the Law School in 2006, Wilson went to work for a US District Court Judge and then for Kilpatrick Stockton in Atlanta. Now he is […]

  • On Vandals & Customer Service

    September 27, 2012 at 9:22 pm

    it’s been almost a month since I posted Welcome to Notre Dame so it seems now would be a good time for a reminder.  Except instead of welcoming Phoenix Fans from Elon, now it would be more appropriate to welcome the Vandals from Idaho. So here ya go, a sign for your window:   And in […]

  • JVG Plumbing Does Good Business

    September 19, 2012 at 11:00 am

    I have a new favorite plumber. I had an old favorite plumber.  Polite.  Quick.  Cleaned up after himself.  But I had been trying to get him over for weeks to fix a leaky toilet.  First he was on vacation.  Then he had to handle an emergency.  And then I think he forgot about me for […]

  • Continue While Remembering

    September 11, 2012 at 3:11 pm

    On Wednesday, September 12, 2001, Ms. Hall, a 6th grade Social Studies teacher at Phillips Middle School, gave her students an assignment:   Pretend to be the President of the United States and write a letter to America. It was a brilliant assignment – a wonderful way to help these eleven year olds (and their parents) […]

  • Good Business Fedora Style

    September 5, 2012 at 11:00 am

    During Coach Larry Fedora’s pre-game radio broadcast last week, he said “I want us to be a team that plays smart, plays fast, and plays physical.” Sounded good. Like something any coach would say to his or her team. Along with a thousand other things blah blah blah style, until it all runs together. On […]

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